What Can Social Listening Do to Improve CX? [ CMSWire.com - All News]

Social listening is the process of monitoring social media channels for mentions of a brand, competitors, a product, service, or keyword.

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Source: CMSWire.com - All News https://www.cmswire.com/customer-experience/what-can-social-listening-do-to-improve-cx/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss