Customer Experience Continues to Get Worse [ CMSWire.com - All News]

Customer expectations are rising much faster than organizations’ capacity to meet those expectations. The customer has awoken. For decades they have been comatose, anaesthetised by clever advertising and marketing aimed at pulling their emotional strings and directing them to buy substandard products and services at inflated prices.

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Source: CMSWire.com - All News http://ift.tt/2zIuuBg