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How Robotic Process Automation Fits in Your Contact Center [CMSWire.com - All News]


How Robotic Process Automation Fits in Your Contact Center

Automation has introduced efficiency throughout enterprises for decades now.  One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers.

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Source: CMSWire.com - All News http://ift.tt/2tc2kdD
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