Surprise! Your Customers Still Want to Speak to Humans [CMSWire.com - All News]

Today’s online retailers are often focused on providing consumers with increasingly sophisticated digital tools to help shorten the buying cycle and reduce friction when shopping online.  Despite these investments to curb cart abandonment though, research from the Baymard Institute calculated an average online cart abandonment rate of 69 percent, based

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Source: CMSWire.com - All News http://ift.tt/2poAdW7