SAP CEO 'Empathy to Action' Promise Leaves Some Confused [CMSWire.com - All News]

ORLANDO, Fla. — SAP CEO Bill McDermott took the stage this morning at his company's SAPPHIRE NOW and ASUG Annual Conference here at the Orange County Convention Center and once again promised a commitment to customer empathy. "Last year I promised you empathy and turning empathy into action," McDermott told

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