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Optimizing Internal Efficiency Versus Customer Experience [CMSWire.com - All News]

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Optimizing Internal Efficiency Versus Customer Experience

There was once a company whose packaging was notoriously difficult to open. In fact, a TV program had a competition where it offered a prize for anybody who could open the package without spilling the contents. Nobody won the prize. Why would an organization do that? Internal efficiency.

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Source: CMSWire.com - All News http://ift.tt/2rhOxxH

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